The Patient Experience Advisory Council (PEAC) supports the strategic vision of South County Health by providing a forum for ongoing communication and feed-back by consumers of health care on the quality of services provided across the health care system.
The members of the PEAC provide the patient, family & community perspective on the implementation of the strategic priorities and goals of SCH. Members will help to identify unmet service needs and opportunities for improvement.
Every effort is made to achieve diversity in Advisory Council members that reflects the population served by South County Health.
Marilyn is a Wakefield resident who joined the PEAC in November 2016. Both she and her husband have received care at South County Hospital.
“I have a background and education focused on problem solving, community engagement and the delivery of services. I will bring these skills to the PEAC’s work. It will give me an opportunity to contribute to my community in a meaningful way.”
Dan Driscoll is a resident of Hope, RI, who has received both medical and surgical care at South County Hospital. Dan joined the PEAC in Sept. 2016.
“I feel I can contribute to the improvement of patient care services. Most of my personal 15 day stay at the hospital was good but there are areas that could be better.”
Louise Finan is a Wakefield resident who works in the SCH Quality Department as a Performance Improvement Analyst. As part of this role, Lou has served as the Patient Feedback Liaison, responding to both customer complaints and compliments. Lou, who joined the Patient Experience Advisory Council in September 2016, brings expertise in quality monitoring and program evaluation to the Council.
“For the same reason I came to work at SCH, I joined the PEAC to collaborate and contribute to the ongoing work in making South County Health a patient centric organization and the best it can be for patients and employees, my community, neighbors, friends and family.”
As a Kingston resident for many years, Ellen has enjoyed being involved in many community organizations, from kids’ soccer to the SK Land Trust. Not surprisingly, her family has also made its share of trips to South County Hospital. Ellen is a founding member of the Patient Experience Advisory Council.
“I have always viewed our local hospital as a valuable and vital community resource. When I was asked to join the PEAC as a founding member, it seemed like the perfect opportunity to use my personal and professional experience to make a positive difference. I want to be part of the continued growth and improvement of SCH.”
Ann Grossman, a Narragansett resident, has had both hip and knee replacement surgery at SCH. Ann, a retired physical therapist, joined the PEAC in Jan 2017. Her husband has been a SCH patient, too.
“I feel that I can assist in feed-back so that future patients will know what to expect from the joint replacement experience.”
South County Hospital’s Volunteer Manager since 2012, Nadine McCauley has guided the Volunteer Service Department in its growth to include more than 300 service volunteers, a thriving recognition program, and developed programs dedicated to improving our patients’ experience at SCH. Nadine serves as a liaison to the Patient Experience Advisory Council and also sits on the Quality Performance and Improvement Committee.
“I serve on the Patient Experience Advisory Council because this is my community of family and friends and I want the best care for every person who needs us. I feel I have a unique opportunity to make a difference through assisting our dedicated group of volunteers who encounter most of our patients and family members.”
Beth Miller is a Wakefield resident who joined the PEAC in April 2017. Both she and her husband have been patients at South County Hospital (SCH) and they describe their care as exemplary. For the past nine years they have participated as wellness clients in the Cardiac-Rehab “gym” program, which they say is “a hidden gem to be found at SCH.”
“South County Health touches so many in our community and is a valued corporate citizen. I’d like to work with the Advisory Council staff and other community members to strengthen SCH’s reputation and capability to best serve patients and their families.”