Telehealth Visits

What is Telehealth?

Telehealth visits are a convenient and easy way for patients to connect with their providers while in the comfort of their own homes using a computer, smart phone, iPad, or similar device.

When a patient schedules an office visit with their provider, they may be given an option to have a virtual Telehealth visit, rather than coming into the office.


South County Health offers Telehealth options for:

  • Behavioral Health
  • Cancer Care
  • Cardiology
  • Center for Women's Health
  • Community Health Team
  • Diabetes Education
  • Express Care
  • General Surgery
  • Home Health
  • Hospitalists
  • Nephrology
  • Nutrition
  • Primary Care
  • Urology

Who can receive a Telehealth visit?

You and your provider will determine if a Telehealth visit is an option for you.

To participate in a Telehealth visit, you will need:

  • a device with a camera and microphone enabled
    • PC or Mac (Chrome/Firefox/Safari)
    • Android (Chrome)
    • iOS iPhone or iPad (Safari)
  • reliable internet connection
  • a cell number or email address


How does Telehealth work?

If you and your provider agree that Telehealth is an option that will meet your needs, on the day of your scheduled appointment you will receive a text or email from your provider’s office with a link to the Telehealth Portal.

By clicking the link sent by your provider, you will open the Virtual Office website.

Follow the step-by-step instructions that will take you to the Virtual Waiting Room.

Once your provider connects via video, you and your provider will interact using the visual and audio features on your device to get the care you need without leaving your home!

Are Telehealth visits covered by health insurance?

Your insurance company determines whether or not a co-pay is applied to this service. Please contact your insurer to confirm your coverage before your visit.

Tips for an effective Telehealth Visit

  • Connect to the Telehealth Portal 15 minutes prior to your scheduled appointment. 
  • Be sure you are in a private location, free of noise and distraction.
  • Invite a loved one to sit in with you if you wish to.
  • Test your video and audio connection once you are inside the Virtual Waiting Room.
  • Remain connected until your provider concludes your appointment.

Contact your specific provider to find out if Telehealth Visits are available!