Your Stay - What to Expect


Welcome to South County Health (SCH).  We are proud to provide a full range of medical services. At the center of our healthcare system is South County Hospital, a 100-private bed facility offering a breadth of healthcare services, programs, and technologies.

Here you’ll find helpful information you’ll need if you're staying overnight at South County Hospital.  On behalf of all the employees of SCH, we want you to be informed participants in your health care and we encourage you and your family to ask questions as we strive to provide personalized, quality care.

Private Rooms

At South County Hospital you’ll find spacious, single-patient rooms, each furnished with a full bath and ample room for a loved one to spend the night.  Each room is equipped with internet connections and access to electronic medical records for care providers.

If you are a maternity patient arriving to the Hospital, you will be admitted to a private birthing room, which features special light and equipment, including a birthing bed, rocking chair and television, allowing you to remain in this room for both labor and birth.  Family-focused care for the postpartum stay provides maximum opportunities for first-time parents to learn new skills, and a review for parents who have already learned basic care and safety. 

Patient ID Bracelet

When you arrive, you’ll be met by a member of our Patient Access Team who will ask a host of questions and place a patient ID bracelet on your wrist.  This bracelet contains important information for your safety.  We require you to wear it until you leave the hospital.

 

Your Patient Advocate

At South County Hospital, we are committed to delivering the highest quality, most compassionate care.  We respect each patient's right to self-determination, comfort, self-expression and dignity.  While at the hospital, our Patient Advocate is your resource should you have a concern about your care or that of a loved one.  Contact our Patient Advocate at aschmidt@southcountyhealth.org or by call 401 788-1650.

The Patient Advocate should be contacted only if a patient is in the hospital. If you would like to submit a complaint or concern after a hospital visit, please call 401-788-1629 or submit feedback.

Valuables

Patients are asked not to bring items of value to the Hospital.  If you do, they should be locked in your patient room closet or in the Hospital’s safe.  Ask your nurse for a programmable lock.  The Hospital does not accept responsibility for items of value and does not reimburse for lost or missing items.

Comfort Care - Comfort Cart Items

Our Comfort Care Volunteers assist patients by providing
friendly companionship, reading to them, and offering
hospitality cart items, which include

  • Sleeping masks
  • Earplugs and eye masks
  • Books and magazines
  • iPads
  • Hand cream
  • Crossword puzzles
  • Playing cards
  • Comfort quilts
  • Newspapers
  • Stationery
  • Adult coloring for relaxation

Please feel free to call our Comfort Care Request Line
at 401-788-8756 to request items. Special requests are
welcome. We will do our best to accommodate them.

Meal Services and Schedule

In your room you’ll find a dining services menu.  Your Diet Tech will visit your room to take your order. If your doctor has prescribed a modified diet, some items on the menu may not be appropriate for you. Your Diet Tech will assist in making the appropriate selections.  The service hours are:

  • Breakfast: 7 – 10:30 a.m.
  • Lunch: 11:30 a.m. – 1:30 p.m.
  • Dinner: 5 -6:30 p.m.

Guests are welcome to dine in our cafeteria, located on the ground floor of the Sturges Wing.

Interpreter Services

In order for non-English speaking patients to receive the best possible care, it is critical that they understand every aspect of the medical process. South County Health has the Stratus Video Interpretive IPAD that offers American Sign Language, as well as multiple languages. Stratus Video is a cloud-based video remote interpretation service that uses innovative technology to connect healthcare providers with licensed interpreters in over 175 spoken and signed languages in less than 30 seconds, on-demand.

We can also connect with a live interpreter, upon patient request, through the Commission for the Deaf and Hard of Hearing of RI for those who are hearing impaired or deaf.

Telephones

A bedside telephone is available to all patients except in the Intensive Care Unit.  Family and friends can access your room via telephone by dialing the Hospital’s main number: 401 782-8000. To make a:

  • Local call: Dial 9, then the telephone number
  • Long distance call: Dial 737, then 0 and the telephone number.  Long distance calls may be placed collect, on a calling card, or billed to a credit card.

Cell phone use is not permitted because it may interfere with patient medical and life support equipment.  For patient safety, we ask visitors to use cell phones in one of the family waiting areas or main lobby.

Television

South County Hospital is pleased to offer our patients complimentary television services in each room. A flat screen television displays a variety of channels, including MEDCALM, a music and relaxation channel.   

Complimentary WiFi Service

We provide complimentary wireless internet access to our guests and visitors.  Simply connect to the “Internet Access” network with your wireless device.  For WiFi support please call our toll free WiFi support Help Desk at (800) 235-0757.

Mail, Flowers, Newspapers

Mail and flowers are delivered daily to patient rooms.  Family and friends should address your mail to:

  • Your Name
    South County Hospital
    Your Room Number
    100 Kenyon Ave.
    Wakefield, RI 02879

If you don’t know a patient’s room number please call Patient Information at 401 788-1488.

Medications

All medications you take while in the Hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse.  Patients are not permitted to administer their own drugs or keep personal medications at their bedsides.

Smoking Policy

For health and safety reasons, South County Hospital is a smoke-free facility.  Smoking is not permitted anywhere on the Hospital campus.  If you are a smoker, this may be a difficult adjustment.  Talk with your nurse or doctor about what you can do to ease the stress of not smoking.  We have alternatives to curb your habit during your stay. 

Leaving the Hospital

When you are ready to leave the hospital, your case manager will meet with you and your family to ensure that you have all the information you will need once you leave the hospital. This information might include:

  • Instructions from the medical staff
  • Information about any medications you need to take
  • Dietary restrictions
  • Signs or symptoms that you should watch for
  • Activities to avoid
  • When you can return to work and resume normal activities
  • Arrangements for any follow-up care you need, such as home health services.

It is important that you understand your discharge instructions and how to follow them, so please ask questions if the instructions are not clear to you. For questions, call Case Management at 401 788-1465 or 401 788-1460.