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Volunteer
Volunteer Quiz
First Name
Last Name
Email Address
1. R.A.C.E. stands for Rescue, Alarm, Contain and _________.
Extinguish
Exit
Emergency
Elude
2. What is the most important thing you can do to prevent the spreading of germs?
Clean all equipment right away
Wash your hands
Cough into your elbow
Use hand sanitizer
3. Patients at risk for falling have a ________ outside their door.
Yellow falling star
Stop sign
Wheelchair
Nurse
4. What does PHI stand for?
Pre-Hospital Information
Post Hospital Information
Protected Health Information
Pre-Health Infusion
5. What is the immediate number to be called for all emergencies occurring at the hospital?
911
1511
O for Operator
1982
6. What is the most important method of identifying yourself as a hospital volunteer?
Looking presentable
Telling people how you can help them
Wearing your ID badge and hospital issued jacket at all times
7. Are volunteers allowed to go into Isolation Rooms?
Yes
No
Yes if proper gear has been put on
8. What goes in the hospital reporting system, S.A.F.E?
Any error, mistake, incident, accident or deviation even if patient is not harmed
Unsafe Conditions
Non-Patient Events
Patient Complaints
All of the Above
9. I can call 1-TIP (1847) to anonymously report patient safety concerns and suggestions.
True
False
10. I can obtain my own medical record (PHI) by going to the department where the information is stored and completing the appropriate authorization form.
True
False
11. You are personally liable for a breach of patient confidentiality and can be personally fined, as well as the Hospital.
True
False
12. I may not access anyone’s information if I am merely curious or concerned.
True
False
13. By signing the Hospital’s Confidentiality Statement & Pledge, I am promising to follow all of the applicable policies on patient confidentiality and:
Never share my username or password
Never release information to other Hospital persons unless that person has a need-to- know for their job
Never discuss patient information outside of the Hospital
All of the Above
14. Seeking assistance to resolve a patient, family or visitor concern is part of customer service.
True
False
15. If a patient falls, call for help, and do not move the patient.
True
False