South County Health is proud to announce Regina (Gina) Machado, Patient Care Technician in the Med Surge Unit, as the latest recipient of the Petal Award. This recognition highlights Gina's exceptional dedication to patient care, as reflected in the heartfelt nomination from one of her patients’ family members, Carol Czaia.
A Family Member’s Gratitude: Carol’s Story
Carol’s husband was a patient on the Med Surge Unit, and during a particularly difficult night, she experienced firsthand the compassion and attentiveness that Gina brings to her role. Carol shared: "When Gina walked into my husband's room in the hospital, she exuded confidence and efficiency. It was just what I needed as a spouse who was afraid of what was happening medically to my husband and who was exhausted from lack of sleep. While life seemed to be spinning out of control for me that night, Gina appeared. She knew just how to create a sense of order and physical comfort for my husband, but the care I most want to recognize was her response to my exhaustion. While I was dashing home to get some clothes ready for another night sleeping in the hospital room, Gina made up a bed for me. It brought tears of gratitude to my eyes when I saw how she'd put clean sheets and pillows and a heavy cotton blanket on not a recliner but a convertible single bed."
Carol’s acknowledgment highlights Gina’s remarkable ability to see and respond not only to patients’ needs but also to those of caregivers, demonstrating empathy, humility, and professionalism in every interaction.
The Petal Award Ceremony: Celebrating Compassionate Care
During a recognition ceremony, Anitra Galmore, DNP, MS, NEA-BC, Chief Operating Officer and Chief Nursing Officer at South County Health, presented the Petal Award to Gina, noting, "It is with great pride that we present Gina Machado with the Petal Award. At South County Health, every member of our team plays a crucial role in making patients and their families feel seen, supported, and valued. Gina’s intuitive care, her calm confidence, and her dedication to those she serves embody the heart of our mission. Her actions remind us all of the profound impact we can have on others through compassion and professionalism. We are honored to have Gina as part of the South County Health family."
The Spirit of the Petal Award
The Petal Award honors healthcare professionals who go above and beyond to provide extraordinary care to patients and their families. Gina’s attentiveness, empathy, and thoughtful actions, such as anticipating the needs of a weary family member, truly exemplify the spirit of this recognition.
South County Health congratulates Gina Machado on this well-deserved honor and extends heartfelt thanks for her continued commitment to excellence in patient care.
