From the start of the COVID-19 pandemic, South County Health Express Care recognized that COVID patients needed to be treated differently - and separately - from traditional Express Care patients.
By creating a unique business model, Express Care is able to meet the medical needs of both.
COVID Care vs Other Illness
Patients without COVID symptoms – or without respiratory symptoms – are welcome as walk-ins anytime during regular business hours Monday – Friday 8 am – 6 pm and weekends 8 am – 4 pm, including many holidays.
Express Care providers treat illness and injuries that do not require Emergency Room level of care, such as:
- Sore throats
- Low-grade fevers
- Minor rashes
- Back pain
- Minor cuts and burns
- Minor fractures
- Minor eye injuries
Patients who are experiencing respiratory and other COVID-like symptoms are to remain in their vehicle and call in to the Express Care receptionist (East Greenwich – 401-471-6740; Westerly – 401-604-2500).
Patients with COVID-like symptoms are screened and evaluated from the first phone call to determine if a COVID test is the necessary next step.
If a COVID test is required, an appointment will be made and the patient will be tested from their car so they do not enter the building or share the waiting area with non-COVID patients.
Negative for COVID. Now what?
Express Care is more than just a testing site — its focus is on getting patients well. Unlike other facilities, South County Health Express Care goes beyond swabbing and test results.
Once COVID is ruled out with a negative swab test, the patient may come into Express Care to be seen by one of the providers for an in-person exam.
“If you feel ill and you have COVID symptoms, but your COVID results are negative, we want to figure out what is making you sick,” said Rob Gianfrocco, MD, Medical Director of Express Care. “Whether it’s the flu, a virus, a bacterial infection like strep throat, or an allergy, we want to make sure we help you get better.”
South County Health follows strict guidelines and safety protocols required by the Rhode Island Department of Health to prevent the potential spread of COVID and protect its patients and staff.
Through adjusted staffing, patients experience the same quick service they have come to expect prior to COVID.
Because COVID patients have a different appointment process than walk in Express Care patients, those with non-COVID symptoms can walk in and be quickly seen by physicians and advanced care practitioners.
If you don’t feel well and are unable to see your primary care provider, visit South County Health Express Care in East or Westerly. Get in. Get out. Get well.