South County Health is the recipient of two 2019 awards from Press Ganey for excellence in the delivery of inpatient care. Presented annually, the awards honor health care facilities that consistently rank in the top five percent for patient experience.
South County Health was named a 2019 Guardian of Excellence and Pinnacle of Excellence Award winner at the Press Ganey National Client & Executive Leadership Conference, which took place in Orlando, Florida from November 18-20.
South County Health received The Guardian of Excellence award for reaching the 95th percentile in patient feedback surveys for inpatient year for each reporting period during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy and pain control.
The Pinnacle of Excellence Award recognizes South County Health as a top performing organization based on extraordinary achievement and consistently high levels of excellence over a three-year period. This is the third time South County Health has received this honor.
“Every day we strive to provide excellent care and the best possible experience to each person who comes to us for care,” said Aaron Robinson, President and CEO of South County Health. “Our team members are known for working collaboratively to respond to patient needs so we can consistently deliver safe exceptional patient care.”
“We are pleased to honor our 2019 award winners for their incredible contributions to improving care,” said Patrick T. Ryan, Executive Chairman, Press Ganey. “These distinguished individuals and organizations have demonstrated an extraordinary commitment to transforming care through their passion and innovation.”
For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 26,000 health care organizations, Press Ganey leads the industry in helping clients transform the patient experience and create continuous, sustainable improvement.
Nadine McCauley, CPXP, Manager of Patient Experience and Volunteer Services at South County Health, is pictured with Patrick T. Ryan, Executive Chairman, Press Ganey, accepting the awards on behalf of her colleagues.
Nadine is joined in the second picture by Kara Pieroni, RN (left) who is a medical/surgical nurse and Brianna Engley, RN, who delivers care in the Intensive Care Unit.