Find a Physician Browse
Find a Physician

SCH recognized as Industry Leader in Patient Experience

Published 01/08/2024

South County Health receives 2023 Press Ganey Human Experience Award

South County Health receives 2023 Press Ganey Human Experience Guardian of Excellence Award® 

South County Health is recognized as an industry leader in healthcare

January 8, 2024- South County Health’s efforts to deliver exceptional patient experiences were acknowledged recently by being recognized as a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.  As a winner of the Press Ganey HX Guardian of Excellence Award®, South County Hospital is in the top 5% of healthcare providers in delivering patient experience in the last year.

“As Rhode Island’s Most Trusted Health Partner, we are focused every day on providing extraordinary healthcare experiences for each patient who comes to us for care,” said Aaron Robinson, CEO & President, South County Health. “Earning this prestigious recognition is a testament to our amazing team of providers, clinical staff, support team, and volunteers. It validates what I am fortunate to hear from our communities on a daily basis regarding the uniquely positive South County Health patient experience.”

South County Health consistently remains among the best in the nation in patient experience, focused on delivering the best care for patients, and has received this recognition annually since 2017.

The Guardian of Excellence award recognizes those hospitals reaching the 95th percentile in patient feedback surveys for each reporting period during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy, and pain control.

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

Organizations such as Press Ganey, Healthgrades, Leapfrog, and the Centers for Medicare and Medicaid provide data-driven reports on healthcare systems across the country. These grading systems are intended to help healthcare consumers choose high quality providers for their medical needs.

About South County Health

South County Health is a leader in medical quality, service, and innovation, providing care to patients across Rhode Island in acute and outpatient settings including at Medical and Wellness Centers in Westerly, East Greenwich, and Warwick, as well as Primary Care and Specialty provider offices in Cranston, Narragansett, Newport, and Wakefield. South County Health is comprised of three healthcare entities: South County Hospital, South County Home Health and South County Medical Group.

South County Hospital has a 5-Star Overall Rating for Quality from the Centers for Medicare and Medicaid, is a global leader in orthopedic robotic-assisted surgeries, and is home to more robotic-assisted options than any other hospital in the state.