Patient Experience


Most Trusted Health Partner

South County Health strives to be your most trusted health partner, just as we have been for over a century.

One of the ways to achieve this is to continually assess our patient experience and look for opportunities to improve.

By monitoring real-time patient feedback and reviewing survey results, we identify and prioritize our patient experience improvement plans.

These plans are reviewed and discussed by our Patient Experience Taskforce, a group of diverse staff who meet on a monthly basis to ensure best practices are used to deliver exceptional care that promotes optimal outcomes. 

Listening to our Community

Acute care hospitals throughout the United States participate in a patient survey process designed and regulated by the Centers for Medicare and Medicaid Services (CMS). Eligible adult patients are asked to complete an anonymous survey after they are discharged from the hospital.

This survey, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), measures patients’ perspectives of their hospital care. Third-party organizations such as Press Ganey use this data to measure healthcare quality for consumers.

Based on the results of those surveys, along with other quantifiable data, Press Ganey ranked South County Health in the top 5 percent nationally for inpatient care for three consecutive years*.

*Public results are available at medicare.gov/hospitalcompare. Results displayed represent four consecutive calendar quarters.

Feedback Form

If you have a concern or compliment, please send your comments using the form below, email feedback@southcountyhealth.org, or call 401-788-1717.

You may also use our online Feedback Form by clicking here >>

Patient Stories

South County Health continually receives high marks from patients who received our care! To read some of their personal stories, click here >>