Swift Diagnosis and Relief

“As my medical symptoms became more extreme, I drove myself to South County Hospital’s emergency room. I feel as though my decision was rewarded with astonishing care,” Deborah Maxham shared.

She was quickly triaged into a room and received intravenous anti-nausea medicine and morphine for what was later confirmed to be a large kidney stone. “I had a scan that confirmed the diagnosis, and I was scheduled for surgery.”

Compassionate Care from Start to Finish

Deborah emphasized the kindness and attentiveness of the team:

“Gena, who was the nurse who immediately guessed what was wrong with me (I have never had a kidney stone in my life), was comforting and attentive. The PA for urology came in and explained what my problems were. Another nurse made sure I had a urine sample taken, blood was drawn, and I was transferred to a room.”

With her pain and nausea under control, Deborah was able to rest until afternoon surgery with the Urology team.“ My physician, John P. Heffernan, MD, FACS, took the time to explain my issues to my family and to me. He was a dream doctor, kind and caring and clearly laying out my situation.”

Recognizing the Team

From start to finish, the experience reflected teamwork and dedication. “From Gena, to Sam, to Eric, Ashley, and others whose names I wish I could remember, the South County Health staff made me feel safe and cared for.”

A Hospital Worth Preserving

Reflecting on her experience, Deborah contrasted it with longer waits at other facilities and shared gratitude for South County Health, “SCH is a gem, a jewel, which is able to provide excellent care in a smaller setting. It is immaculate, well-staffed, and up to date. Everything should be done to preserve this hospital for South County residents or visitors like me who cannot adequately express their appreciation for superb health care.”