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SCH receives Press Ganey award for Patient Experience

Published 01/04/2023

South County Health’s efforts to deliver the best patient experience possible was acknowledged recently with a prestigious award from Press Ganey – the Guardian of Excellence award for Patient Experience. 

This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. South County Hospital was the only hospital in Rhode Island to receive this recognition.

As a winner of the Press Ganey HX Guardian of Excellence Award®, South County Health is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

The Guardian of Excellence award recognizes those hospitals reaching the 95th percentile in patient feedback surveys for each reporting period during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy, and pain control.

“By putting their patients and workforce first each and every day, South County Health is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at South County Hospital have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

South County Health consistently remains among the best in patient Experience, focused on delivering the best care for patients.

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company. 

Organizations such as Press Ganey, Healthgrades, Leapfrog, and the Centers for Medicare and Medicaid provide data-driven reports on healthcare systems across the country. These grading systems are intended to help healthcare consumers choose high quality providers for their medical needs.