South County Home Health, part of South County Health, received a 5-star rating for patient satisfaction from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Health Care Survey. The HHCAHPS Survey is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The intent of the CAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on patient care.
The HHCAHPS Survey contains 34 items that cover topics such as access to care, communications, and interactions with the agency and with agency staff. The results for South County Home Health reflected a patient satisfaction summary score of 5 stars overall based on certain measurement points, including:
- Patients who give their home health agency a rating of 9 or 10: 94%
- Patients who reported ‘yes,’ they would definitely recommend the home health agency: 86%
- Patients who reported that their home health team gave care in a professional way: 93%
- Patients who reported that their home health team communicated well with them: 91%
- Patients who reported that their home health team discussed medicines, pain, and home safety with them: 89%
“We pride ourselves on being one of the oldest and most qualified visiting nurse resources for residents of Washington County and beyond,” said South County Home Health AVP, Marcia Werber Feldman. “While satisfaction is important, the experience is paramount as a measurement in ensuring an improved quality of life for the patients we serve.”
South County Home Health provides skilled nursing services, certified nursing assistants, physical therapists, speech therapists, occupational therapists, registered dietitians and medical social workers. They provide care of patients in the home, including wound care, care of chronic illnesses, care following injuries, surgeries, and births. Additionally, they have a Maternal Child Health program, services in senior centers, elder housing, and intensive home therapy for developmentally delayed infants and children. SCHH has a staff of 172 professionals and made 84,000 home visits in 2017.