South County Health - volunteer-quiz-annual

First Name

Last Name

Email Address

1. To assist a patient who has a complaint, you can: Attempt to solve the patient’s concern, if appropriate.
Connect the patient to the Quality and Performance Improvement office.
Bring the patient to the cafeteria for a snack.
Call the operator “0” to page the Patient Feedback Liaison
All but answer C

2. South County Hospital’s #1 priority is safety! We are participating in the HRO program to improve the number of our safety events in order to keep our patients safe. What does HRO stand for? Highly Responsible Organization
High Reliability Organization
Health Records Organization

3. While checking-in a patient for a procedure, use two patient identifiers before moving the patient on to the appropriate area. True
False

4. What does the "I" stand for in our patient communication model A.I.D.E.T.? Introduce
Investigate
Interpret

5. What is the immediate number to be called for all emergencies occurring at the hospital? 911
1511
"0" for Operator
1488

6. If you encounter a visitor or patient that speaks a different language, what do you do? Find an employee who may speak the same language.
Bring the patient or visitor to the Information Desk and request Hummingbird, our electronic interpreter from the Switchboard by dialing "0".
Walk the person into the appropriate area and let someone know.

7. During a Code Red, you may pass through the fire doors once the alarm stops. True
False

8. As part of our HRO program, 3-Way Communication is very helpful when conveying information to staff. 3-Way Communication is: Repeat back information from sender to acknowledge information is heard correctly.
Bring another volunteer to listen to the conversation.
Transfer the call to the nurse’s station.

9. What is the most important method of identifying yourself as a hospital volunteer? Looking presentable
Telling people how you can help them
Wearing your ID badge and hospital issued uniform at all time

10. The #1 safety measure when using a wheelchair is to make sure the brakes are on before a patient gets in or out of the chair. True
False

11. The best way to protect visitors, patients, volunteers and staff from infection is to: Use personal protective equipment when appropriate
Stay home when you are not feeling well
Not go into Isolation Rooms
Wash your hands
All of the Above

12. HIPAA says we must protect patient information on computers by: Properly signing on with user IDs and passwords
Log off or lock the computer before leaving the workstation
Never dispose of patient information in any open area trash bin.
All of the above

13. This is an example of a HIPAA infraction: My neighbor found out that a mutual friend was in the hospital. Using my volunteer role to gain information on my friend because I am worried is inappropriate. True
False

14. This is an example of a HIPAA infraction: Telling a friend, relative or co-worker that a mutual friend is in the hospital or came in for a doctor’s visit. True
False

15. Our Hospital Values were updated in 2019 to include what two new values: Reliable and Caring
Commitment and Kindness
Stewardship and Partnership

Annual Volunteer Training Quiz